About the role
We are looking for the person who can make our team more efficient and productive with professional back-office management. Currently, there are one account manager, one engineer and one marketing on the team. You will be the 4^th person responsible not only for task execution as a team player, but also management of business administration including customer care duties as the 4^th pillar to help us grow further.

This position will be responsible for providing excellent Business Operations, Customer Care, Finance and General Administration that includes, but is not limited to, the following functional activities:

• Business administration for Customer Care, Finance, Logistics and HR
  • Own the entire after-sales activities to ensure customer satisfaction.
  • Work closely with Account Manager to strengthen sales cycle
  • Support local & regional customer/distributor on payments and logistics
  • Handle incoming orders with Salesforce CRM system, and delivery in time
  • On time billing to customer after delivery / service completion
  • Check cash collection after billing to ensure there’s no overdue
  • Liaison for processing performance bonds, warranty bonds, L/Cs, etc.
  • Documentation for shipment and provide logistical support
  • Coordinate local HR tasks incl. admin. on boarding, off boarding

• Office management
  • Provide logical feedback continuously to regional & global headquarters to improve office efficiency
  • Maintain office assets and general administration of the office

 

Qualifications
To succeed in this role, we believe you are an experienced marketing. The following are the requirements for the role:

• Bachelor’s degree or equivalent professional experience in office administration manager
• 7+ years of experiences in similar role with maturity of judgment and discretion.
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
• Possess good verbal / written skills to be able to deal with people from diverse backgrounds both face to face and on the telephone
• Experience in cross-functional project management
• Ability to organize, prioritize and work to tight deadlines or under pressure
• Ability to prioritize requests and to balance demands from the local team
• Display initiative and problem solving ability
• PDCA cycle management

IAR is a global company in a worldwide market, thus you need to possess strong communication skills (both verbal and written) and be able to deal with people from diverse backgrounds both face to face and on the telephone.

English Proficiency Level

	High	High middle	Low middle	Low
Reading	X	X
Writing	X	X
Listening	X	X
Speaking	X	X

 

It is a bonus but not a requirement if you also bring any of the following:

• 1 year staying experience in abroad
• HR or Office admin manager working experience

 

About the company
IAR is a global company at the top of our industry, providing world-leading software for building embedded applications for more than 40 years. We supply the tools and services that make embedded systems development fast, efficient and reliable, enabling our customers worldwide to deliver better products to their markets faster. Working with us, you will be part of a dedicated team of more than 220 employees worldwide, all proudly working together to provide the most competitive customer solutions. IAR Group AB is listed on NASDAQ OMX Stockholm.

IAR Taiwan is a subsidiary of IAR Group, selling IAR’ products to the domestic embedded systems market. IAR started the business in Taiwan with a local distributor in 2001 and has been developing business in Taiwan since then. In 2020 we opened our office in Taipei located inside the Office of Business Sweden. From January 2023, we will expand our sales territories in covering Southeast Asia, Australia, and New Zealand, through two local distributors in the regions.

What are we offering you
With IAR you will get to be part of a multi-cultural and global business in a fast-growing industry. We are welcoming, open to new ideas, and take pride in our achievements. We work together as a team, in each specific office as well as globally. We are problem-solvers and take on new challenges with excitement and energy. This is why we will place great emphasis on your personal qualities and their alignment with our values.

IAR has grown steadily and is seeking to expand its customer base through global expansion. In addition to Europe and the Americas, we have seen the growth potential of the Asian region in recent years. Based on our products and services with the leading technology, IAR Taiwan is striving to lead the transformation of the embedded systems segment and secure a larger market position locally. We anticipate the market in Taiwan/SEA will grow, and we offer you to grow and develop together with the company.

Our Culture

• Equal opportunities are given and performance is evaluated fairly.
• A horizontal organizational culture instead of a hierarchical title system.
• Everyone can work, learn and grow. IAR fully supports the development of the individual, and share the employee's future plans together to help them achieve their dreams.
• Great Work Place (GWP Program): The Taiwan office is operating a program for enjoying your daily work. There are various members’ activities such as i) Monthly team building program, ii) Regular workshops, iii) FIKA (Swedish social gathering) and iv) Intensive holiday system.

Employee Portrait: Become part of us.

In our organization, every co-worker’s individual role is very important in the big picture. Each employee is responsible for their unique part of the team as a whole. It's a work environment where personal development and growth of the company work together.

Listen to our staff, and come and experience for yourself!

“It is fantastic that I can always learn the skills from world-leading technology and collaborate with many global partners. Of course, it is fun to be able to help many developers with my skills as well as my growth.” – James Lee, Sales Manager, Korea

“Seeing the potential for development, I have decided to join IAR. All colleagues are warm and friendly, and the global organization is working well together. I am very exciting to work here for the future.  – Chris Lin, Sales Manager, Taiwan

“IAR gives me the opportunity to freely express myself and apply my knowledge and experience in the role I play. Everyone takes charge of one’s own task, and we are totally empowered to explore the best solution to help grow the company together.” - Emily Soejima, Chief Of Staff, APAC, Japan.